Skip to main content

Your Cart

Your cart is currently empty.
Click here to continue shopping.

FAQ

FREQUENTLY ASKED QUESTIONS

Q: DO YOU HAVE A LOCAL STORE ANYWHERE?

A: AT THIS TIME WE ARE ONLY AN ONLINE STORE.

Q: IS THIS BUSINESS NATIVE AMERICAN OWNED?

A: YES 100% 

Q: DO YOU SHIP TO CANADA?

A: YES CANADA AND USA AS OF NOW.

Q: HOW MANY DAYS IS PROCESSING?

A: 3-5 BUSINESS DAYS (EXCLUDING HOLIDAYS). YOU WILL BE NOTIFIED WHEN YOUR ORDER HAS BEEN SHIPPED.

Q:DO YOU ALLOW REFUNDS/RETURNS?

A: WE OFFER REFUNDS ON PRODUCTS THAT ARE BROKEN OR UNABLE TO USE THE PRODUCT.

Q: IF I DAMAGE OR BREAK MY LASH WHILE REMOVING FROM PACKAGE, CAN I GET A EXCHANGE?

A: WE DO NOT OFFER AN EXCHANGE FOR A NEW ITEM, PLEASE HANDLE WITH CARE WHEN REMOVING FROM ITS PACKAGING.

Q: WHEN WILL I RECEIVE MY ORDER?

A: PROCESSING TIME (PACKAGED YOUR ORDER ONLY) FOR ORDERS IS 3-5 BUSINESS DAYS (BUSINESS DAYS DO NOT INCLUDE WEEKEND OR HOLIDAYS). THESE TIMES MAY BE EXTENDED DURING THE HOLIDAYS, LAUNCHES/RESTOCKS, RELEASES & PROMOTIONS. ONCE SHIPPED, DELIVERY TIME WITHIN THE UNITED STATES & CANADA 10-21 BUSINESS DAYS .  ALL ORDERS ARE SHIPPED VIA USPS OR UPS . PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELIVERIES THAT MAY BE AFFECTED BY, BUT NOT LIMITED TO, THE FOLLOWING: CUSTOMS,NATURAL OCCURRENCES, AIR/GROUND TRANSPORTATION STRIKES/DELAYS OR TRANSFERS FROM USPS TO INTERNATIONAL MAIL CARRIERS.  

 Q: CAN I GO BACK AND USE A DISCOUNT CODE AFTER I ALREADY MADE MY PURCHASE?

A: UNFORTUNATELY ONCE YOUR ORDER IS MADE WE CAN NO LONGER ADD A DISCOUNT CODE TO IT. WE CAN. REFUND YOUR ORDER WHICH TAKES 5-10 BUSINESS DAYS TO RETURN TO YOUR ACCOUNT. WHICH THEN YOU MAY REORDER WITH THE DISCOUNT CODE IF THE CODE IS STILL ACTIVE.

Q: HOW LONG DOES MY REFUND GET BACK INTO MY ACCOUNT?

A: YOUR REFUND CAN TAKE 5-10 BUSINESS DAYS.

Q: WHAT IF IM NOT HOME THE TIME OF MY DELIVERY?

A: It is the customers responsibility to keep track of the tracking of your package and make arrangements to have someone home or pick it up for you. WE RECOMMEND ALL CUSTOMERS SET UPTEXT  NOTIFICATIONS FOR TRACKING UPDATES WHICH YOU CAN FIND WHEN YOU GET YOUR TRACKING NUMBER.

Q: WHAT IF I PUT THE INCORRECT SHIPPING ADDRESS?

A: YOU ARE THEN RESPONSIBLE TO CALL USPS OR UPS CUSTOMER SERVICE AND MAKE ARRANGEMENTS OR CHANGES WITH THEM, THAT IS IF YOUR PACKAGE LEFT OUR FACILTY. IF THE PACKAGE IS STILL AT OUR HEAD QUARTERS WE CAN FIX THE PROBLEM. 

Q: WHAT IF MY PACKAGE WAS RETURNED TO BLOODLINE HEAD QUARTERS?

A: IF WE RECEIVE YOUR PACKAGE BACK WE WILL THEN CONTACT YOU VIA EMAIL, TO NOTIFY YOU YOUR PACKAGE HAS BEEN RETURNED. YOU WOULD BE RESPONSIBLE FOR SHIPMENT BACK TO YOU IN WHICH WE WOULD SEND YOU AN INVOICE TO PAY YOUR SHIPPING COST. ALSO WOULD MAYBE RECOMMEND USING AN ALTERNATIVE ADDRESS IN HOPES YOUR PACKAGE WONT GET SENT BACK ONCE AGAIN.