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FAQ

FREQUENTLY ASKED QUESTIONS

Q: DO YOU HAVE A LOCAL STORE ANYWHERE?

A: AT THIS TIME WE ARE ONLY AN ONLINE STORE.

Q: IS THIS BUSINESS NATIVE AMERICAN OWNED?

A: YES 100% 

Q: DO YOU SHIP TO CANADA?

A: YES CANADA AND USA AS OF NOW.

Q: HOW MANY DAYS IS PROCESSING?

A: 3-5 BUSINESS DAYS (EXCLUDING HOLIDAYS). YOU WILL BE NOTIFIED WHEN YOUR ORDER HAS BEEN SHIPPED.

Q:DO YOU ALLOW REFUNDS/RETURNS?

A: WE DO NOT OFFER REFUNDS OR RETURNS DUE TO COVID.

Q: IF I DAMAGE OR BREAK MY LASH WHILE REMOVING FROM PACKAGE, CAN I GET A EXCHANGE?

A: WE DO NOT OFFER AN EXCHANGE FOR A NEW ITEM, PLEASE HANDLE WITH CARE WHEN REMOVING FROM ITS PACKAGING.

Q: WHEN WILL I RECEIVE MY ORDER?

A: PROCESSING TIME FOR ORDERS IS 3-5 BUSINESS DAYS (BUSINESS DAYS DO NOT INCLUDE WEEKEND OR HOLIDAYS). THESE TIMES MAY BE EXTENDED DURING THE HOLIDAYS, LAUNCHES/RESTOCKS, RELEASES & PROMOTIONS. ONCE SHIPPED, DELIVERY TIME WITHIN THE UNITED STATES IS 3-6 DAYS & 10-21 BUSINESS DAYS TO CANADA.  ALL ORDERS ARE SHIPPED VIA USPS. PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELIVERIES THAT MAY BE AFFECTED BY, BUT NOT LIMITED TO, THE FOLLOWING: CUSTOMS,NATURAL OCCURRENCES, AIR/GROUND TRANSPORTATION STRIKES/DELAYS OR TRANSFERS FROM USPS TO INTERNATIONAL MAIL CARRIERS.